Deposits may be requested to start working on a file and to secure reservations for services such as flights, cruises, and hotels as well as for certain peak travel periods. The need for deposits and the amount and conditions applying to them (refundable, non-refundable) will be mentioned by our specialist's case by case at the time of travel planning and quoting.
All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card such as Visa, Mastercard, JCB, and American Express Credit Card, not including the credit card transaction fee (Please add in a 3% fee for Visa, Mastercard).
You (the person making the booking and leader of your group) must be at least 18 years old and have the right to accept the terms of these booking conditions on behalf of your party. We will only deal with you in all future contact, including revisions, adjustments, and cancellations, whether you book alone or as part of a group. The leader is responsible for verifying the accuracy of the personal details or any other information submitted in respect of yourself and your group, as well as for informing the rest of the group about any changes to the booking or any other information.
The price applies to weekdays. Reservations during peak times (Christmas, New Year, Vietnamese Lunar New Year, and National Holidays) may be subject to supplementary charges. On public holidays, the surcharge will be from 20 to 30% of the tour price, and the ticket price will increase.
If your group is larger than 10 people, please contact us directly for better prices.
After you have successfully deposited or paid, a Booking Confirmation will be sent to you via the email provided.
When you receive the Booking Confirmation and your travel documents, please check the details carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly match those on your passports if your booking includes flight tickets. We will not be responsible if the mistake is on your part.
All Travel documents (Final service information, hotel booking, meals, tickets, tour guide, driver, etc.) will be emailed to you approximately 2-3 weeks before your departure and will not be issued unless payment of the due balance has been received.
All quotations are provisional until confirmed in writing on your Booking Confirmation. Before you make a booking, we will give you the most up-to-date price of your chosen holiday, including the cost of any supplements, upgrades, or additional facilities that you have requested.
Flexibility is one of our pride. You can amend your booking when it is customized. Just contact us at [email protected] with your booking number(s). We are willing to modify your booking(s) to meet your needs. You need to pay all costs (if any) incurred as a result of the change.
Note: GTrip is allowed to change the trip schedule to accommodate the actual situation (for example, objective reasons due to a flight time change, traffic order situation, etc.) while still visiting all destinations on the itinerary.
Male and female single guests must pay the single room surcharge if there is no roommate on the trip.
For services that the visitor does not use while on the tour, fees are not refundable.
For certain reasons, if you have to cancel your booked tour/travel services with GTrip, we will obviously be sorry not to be able to serve you and will accept the cancellation subject to the cancellation fees and conditions listed below:
Trip cancellations must be notified directly to GTrip or via email and confirmed by GTrip. Phone cancellations will not be accepted.
Please re-confirm your tour cancellation request within three days of receiving a response from GTrip regarding your previous tour cancellation request. If you cancel after this time, your request will be denied, and GTrip will not be required to refund any fees. The trip cancellation time is calculated for working days only, excluding Saturdays, Sundays, and public holidays.
In order for a refund to be approved, you must have a signed refund request form that must be completed in writing and sent directly to us. The refund amount will be transferred to your account, which you used for payment online, after deducting the cancellation fee and bank transaction fees (5%). The refund will be made within 3 - 5 working days.
If the trip cannot be implemented, GTrip must immediately notify the customer and refund the entire amount paid by the customer in cash or transfer within seven (7) days of the cancellation notice.
GTrip is responsible for informing customers of tour cancellations before the departure date and agreeing on a new departure date with customers.
If either party cancels or changes the travel itinerary due to a force majeure event (fire, weather, accident, natural disaster, war, delay, or cancellation of public transportation), the two parties will have no obligation to compensate for the loss and will have no liability.
However, each party is responsible for doing everything possible to assist the aggrieved party in minimizing losses caused by force majeure.
In this case, GTrip will not be liable for any compensation expenses other than the tour refund (excluding the service charges paid for the tour if any).
Travel insurance is included in your tour price.
Note: Customers over the age of 70 are required to guarantee their physical fitness in order to participate in the tour. The company shall have no liability for any incident that may arise during the tour.
For all tours involving accommodation, prices for children will be calculated to actual costs and all child discounts received from suppliers such as reduced entrance fees or value ads for children will be passed on to the clients. Accommodation is charged according to the individual hotel’s tariff and children occupying their own rooms will be charged as adults.
In general, GTRIP's child price policy will be communicated as below:
+ Sharing bed with two adults: 50% of adult price
+ Sharing room with two adults, using extra bed: 80% of adult price
+ Twin-sharing room with one adult: 100% of adult price
If there is a change from the suppliers (hotels, attractions...) we will notify you and do our utmost to advise you of child discounts and extra bedding requirements for children.
All flights are quoted separately, and children are charged as per airline policies. Infants under two years of age will be exempt from most charges, except as mandated by airline policies.
All bookings will be confirmed by email along with relevant documentation such as Final Itinerary Booking Vouchers and Air Tickets (where needed). The confirmation email will constitute a written agreement and confirmation of all bookings.
GTrip issues vouchers for clients only in very specific cases when absolutely requested by the supplier. The client’s passport or ID card suffices as proof of identification, and all services will be provided as agreed.
Passport and Visa requirements are an agent/client’s responsibility, and the information needs to be requested at quoting/booking time. The exact nationality of travelers must be provided when requesting information on visa policies. The passport must have a 6-month validity period. Please check again with our specialists if you have any doubts.
Other personal documents may be needed, like a vaccine passport or a valid international driving license, if self-driving is planned. A photocopy of all your documents and spare passport photos is always good to have just in case. Passports must have a 6-month validity. Please check again with our specialists if you have any doubts.
Personal data is securely saved and encrypted and only passed on to reliable suppliers if needed for the issuance of travel documents and for security reasons. Personal data records are systematically deleted after the departure of clients.
All disputes, claims and litigation regarding services shall first be settled by way of negotiation and mutual understanding involving ourselves and third party suppliers at fault. GTRIP will act as intermediary and mediator between agent/client and third party suppliers and defend the interests of our agent/client. In the event that such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by local arbitration in Vietnam, Cambodia, Laos, Myanmar, Thailand, Indonesia, Japan, Malaysia or Singapore.